Shipping policy

Last updated: November 10, 2026

Tapp Airsoft ships from West Palm Beach, Florida, to the United States and most countries worldwide. Questions about shipping? Email us at info@tappairsoft.com with your order number (it starts with TA).

Processing Time

Most of our products are made to order. Most orders ship within about a week (typically 3–7 business days). Custom work, Cerakote, Carbon Fiber parts and some specialty items can take up to 4 weeks, and processing may take longer during sales and the holidays. Pre-order items ship when they are ready.

Choosing a faster shipping method speeds up delivery once your order ships, but it doesn’t shorten processing time. If you need your order by a certain date, email us before ordering and we’ll let you know whether we can make it.

Shipping Rates and Free Shipping

  • Shipping rates are calculated at checkout based on your address, your order and the shipping method you choose.
  • Free shipping on US orders of $199 or more and international orders of $499 or more. The free shipping option appears automatically at checkout when your order qualifies and ships via a standard service of our choice.

Carriers and Delivery Times

We ship with USPS, UPS and FedEx. The options and rates available for your address are shown at checkout. Delivery times are counted from the day your order ships and are estimates, not guarantees:

  • US standard (USPS Ground Advantage, UPS Ground, FedEx Ground): typically 2–5 business days.
  • US expedited (USPS Priority Mail, UPS 3 Day Select, UPS 2nd Day Air, FedEx 2Day): typically 1–3 business days.
  • US overnight (USPS Priority Mail Express, UPS Next Day Air, FedEx Standard Overnight): typically 1–2 business days.
  • International (FedEx, UPS and USPS International): typically 3–10 business days, plus any time needed for customs clearance.

Order Tracking

When your order ships, you’ll receive a shipping confirmation email with your tracking number. If you don’t see it, please check your spam folder. You can also look up your order anytime on our Order Status page.

PO Boxes and Military Addresses

If you’re shipping to a PO Box or an APO/FPO/DPO military address, please choose a USPS shipping option at checkout — most UPS and FedEx services can’t deliver to these addresses. Please note that USPS does not guarantee delivery times for non-express services.

Pre-Orders and Back Orders

If your order includes a pre-order or back-ordered item, it may ship in more than one package. Shipments after the first are sent via regular ground service at no extra cost to you. If an item is back-ordered, you may request an immediate refund for it.

Address and Order Changes

Please double-check your shipping address before placing your order. If you need to change your address, shipping method or order, email info@tappairsoft.com as soon as possible. We’ll do our best to update it before your order ships, but we can’t make changes once it has shipped.

Damaged, Lost or Missing Items

  • Damaged: If your package arrives damaged, keep the box, packaging and all contents, and email photos to info@tappairsoft.com right away. We’ll help you file a claim with the carrier and work with you on a repair or replacement.
  • Lost: If your tracking stops updating, or it shows delivered but you can’t find your package, please check around your delivery location and with your neighbors and local post office, then contact us. We’ll open an investigation with the carrier, and if the carrier confirms the package was lost, we’ll reship your order.
  • Missing items: If something is missing from your package, email us your order number and a photo of what you received, and we’ll ship the missing item.

International Orders

All international sales are final and non-refundable after the order is shipped.

  • Duties, taxes and fees: Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country once the shipment arrives. All charges for customs clearance must be borne by the recipient. Tapp Airsoft has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
  • Delivery delays: When customs clearance procedures are required, they can cause delays beyond our original delivery estimates.
  • Identification requirements: Customs offices in some countries require the importer of record to provide a specific form of identification before releasing a shipment. As the importer of record, you (or the party to whom you are shipping) may be required to provide an identification number such as a Unique Identification Number, CPF or Tax ID.
  • Holds and seizures: Tapp Airsoft is not liable for any holds or seizures of international orders resulting from local regulations. Please check your country’s import rules for airsoft parts before ordering.
  • Refused or undeliverable packages: International packages that are refused, unclaimed or undeliverable (for example, because duties or taxes weren’t paid) may be abandoned by the carrier and are not eligible for a refund.
  • International address: Please enter your foreign shipping address in English only to avoid invalid character updates and processing errors.
  • Repairs and support: Due to transit limitations, technical support and limited replacement parts are available only for defects reported within 14 days of arrival in the destination country. This applies only to Tapp Airsoft adapters and HYBRID lowers; GBB components (nozzles, sears, o-rings, buckings, etc.) and non-Tapp Airsoft items are not covered.

For warranty and return details, see our Refund Policy and Terms of Service.