RETURNS & WARRANTY

WARRANTY

Warranty on Original Items

Unless otherwise specified, all products sold on the site carry a 30 day warranty. The warranty period is effective from the date your package is shipped. The warranty covers replacement or repair of defective and damaged products only, subject to the evaluation and determination of Tapp Airsoft’s technicians or return merchandise authorized (RMA) representatives. Disassembling, abusing, modifying, altering, removing, or replacing the orange tip on Airsoft replicas will void all warranties and could result in violation of state and/or federal laws. The warranty does not cover any products that have been abused, disassembled, modified, altered, or returned without the original packaging.

Warranty on Repairs and Upgrades

ALL repairs and upgrades completed by Tapp Airsoft carry a limited 30 day warranty. The warranty does not guarantee or cover the operation of guns with a spring rating higher than m120 or its equivalent or any gun shooting over 400fps with a 0.20 gram BB. The warranty does not cover lithium polymer (li-poly) battery usage or the usage of any other power source with an output greater than 9.6 volts on an electric gun that is not rated for such use by its original manufacturer. The warranty does not cover any Airsoft product or gun that uses gas with higher pressure than liquid propane green gas at 115 psi or HPA at 100 psi. Any use of low grade or low weight BBs shall void the warranty. The usage of any BB Less than 0.20 grams or of a lesser quality than the Valken brand, in any Airsoft product, will void the Tapp Airsoft warranty.

Items Not Covered By This Warranty

The warrant does not cover batteries, chargers, patches, or plastic Chinese Airsoft guns under $60.00. Tapp Airsoft is not responsible for compatibility conflicts with other manufacturers’ products, internal upgrade parts, or replacement parts. This warranty does not cover products that are not purchased from Tapp Airsoft.

Returns or Exchanges Not Due to Defect

ALL other returns or exchanges not due to manufacturer defects are subject to restocking and shipping fees.

International Sales and Repairs

For international orders, all sales are final. Tapp Airsoft is not responsible for delays in shipment or lost packages. Due to transit limitations, technical support and Limited replacement parts are only available for products where the defect is reported within 14 days of shipment arrival at destination. Complimentary repair services can be offered within 30 days of shipment arrival at destination if you agree to bear the expense of shipment, lost packages, and customs seizures.

GET A RETURN AUTHORIZATION

  • If you purchased from TappAirsoft.com, enter your order number here.
    Please enter a value between 1 and 99999.
  • Only enter one product. If you wish to return another product, fill out the form a second time.
  • Proof of purchase can be a screenshot or photo of your order or receipt.
    Accepted file types: jpg, png, gif, pdf.
  • Drop files here or
    Accepted file types: jpg, png, gif.

Please be aware that some products are made to order and have production times up to 3-4 weeks. Some orders may not arrive before Christmas. Dismiss